Frequently Asked Questions
Please contact us directly for any additional questions you may have.
BOOKING WITH DWELL VACATIONS
- How do I rent one of your homes?
- What is the minimum stay?
- How many people are allowed on the property?
- What forms of payment do you accept?
- What is the cancellation policy?
- Do you allow pets in your properties?
- Are there any additional booking requirements?
- How is Dwell Vacations responding to Covid-19?
DURING YOUR STAY
- When is the check-in time?
- When is check-out time and are there any special instructions?
- What amenities can I expect?
- What supplies are provided at the house?
- Will I have Dwell Vacations staff support during my stay?
- Where can I find additional information about Southwest Michigan?
- Can I host my wedding or other special event at a Dwell Vacations property?
- How many people can I invite to my event?
- Are there any additional expenses or requirements for special events?
- What rules should I be aware of in planning my event?
- Do you provide local vendor recommendations?
- Can I schedule a site visit to view the property prior to booking and/or as I plan my event?
BOOKING WITH DWELL VACATIONS
1. How do I rent one of your homes?
For general questions about our homes or to move forward with booking your reservation, please submit your message on our contact page or send us an email to Reservations@DwellVacations.com and we’ll get back to you within 24 hours.
If you would like to check availability, you can click through to HomeAway from the individual property page to view an up-to-date reservation calendar.
Our homes are all currently listed on VRBO and Airbnb. You are welcome to view the calendar, property information, get pricing, and browse our reviews on those sites. Please keep in mind that there are additional booking fees when booking your reservation through those sites, so you are welcome to book with us directly to avoid those fees. Once you’re ready to move forward, we will email you our Rental Agreement to review along with the invoice to secure your reservation.
The cleaning fees, property damage protection, and pet fees (if applicable) are all included in your total rental amount. A 50% deposit is due at the time of booking and the remaining balance is due 90 days prior to your stay.
If at any time you have questions about your reservation, please contact Meg directly at 312-523-4176 or by email at email@example.com.
2. What is the minimum stay?
During the Peak Season (June 1st – September 1st), our properties have a 7-night minimum. Our homes are rented from Wednesday to Wednesday (Apple Blossom), Friday to Friday Dahlia), or Saturday to Saturday (Dogwood and Primrose). You can also find this information on the individual property pages.
During the Shoulder Season (May, September, October), our properties have a 3- to 4-night minimum.
During the Off-Season (November – April), our homes have a 2-night minimum.
Rental dates and prices vary depending on availability. Generally, holidays are premium and require a minimum stay of 4 nights.
3. How many people are allowed on the property?
The maximum capacity for each home is listed on the individual property page. No more than the number of people that the home will sleep are allowed on the property at any time. The only exception to this rule is special events hosted at Apple Blossom Resort. Please see below for additional information.
4. What forms of payment do you accept?
We accept all major credit cards. A 50% deposit is due at the time of booking and the remaining balance is due 90 days prior to your stay.
5. What is the cancellation policy?
If the reservation covers any time from May 15th through September 15th, and Renter cancels their reservation by January 31st, then any prepaid rent will be refunded, less a $200 cancellation fee. If Renter cancels their reservation on or after February 1st, then the prepaid rent will not be refunded unless Owner re-rents the Property for days covered by this Agreement, in which case, the rent for those days will be refunded, less a $200 cancellation fee.
For all other reservations, if Renter cancels their reservation at least 90 days before Check-In, then any prepaid rent will be refunded, less a $200 cancellation fee. If Renter cancels their reservation less than 90 days before Check-In, then the prepaid rent will not be refunded unless Owner re-rents the Property for days covered by this Agreement, in which case, the rent for those days will be refunded, less a $200 cancellation fee.
6. Do you allow pets in your properties?
Yes, pets are welcome with an additional cleaning fee of $100 per pet plus tax.
7. Are there any additional booking requirements?
For all groups staying with us, the renter must be 30 years old or older. We do not allow prom parties, high school parties, or college/MBA parties.
8. How is Dwell Vacations responding to Covid-19?
We take the safety and health of everyone at our homes very seriously and we will do everything that we can to ensure that our guests have a safe, comfortable, and pleasant stay at our properties. We adhere to Center for Disease Control and Prevention (CDC) guidelines to ensure that all of our homes are thoroughly cleaned and sanitized using EPA-approved disinfectants for hard (non-porous) surfaces, soft (porous) surfaces, and electronics. All linens, towels, bed sheets, etc. are washed according to manufacturers’ guidelines.
In addition, we leave the properties unoccupied for at least 24 hours after guests’ departure and 24 hours before guests’ arrival. Our cleaning crew has temperature checks every morning before arriving at the properties, wear PPE throughout the cleaning service, and work in small units. We also stock our homes with essential disinfectants and cleaning supplies to help you follow the CDC’s guidelines during your stay. If you have any specific questions about our cleaning protocol, we’re happy to answer them! Simply email us at firstname.lastname@example.org for more info.
DURING YOUR STAY
1. When is the check-in time?
Check-in is at 4pm EST (3pm CST) on your date of arrival. You will be given a 4-digit code for the front door prior to your arrival date along with the property address and instructions on how to lock and unlock the door with the code.
2. When is check-out time and are there any special instructions?
Checkout is at 10am EST (9am CST) on your day of departure. We want you to enjoy every minute of your vacation, so we do not require our guests to remove bed linens prior to departure. We do ask that all garbage is removed from the house and placed in the garbage bins outside the house.
3. What amenities can I expect?
One of the many benefits of renting directly from the owners is that we have complete control over the quality of our homes. Each property features an array of high-end amenities selected with our guests’ comfort and enjoyment in mind. Though we provide detailed property-specific information about each property with our guests, in general you can expect the following across all of our properties:
Indoors, the fully-equipped kitchens are stocked with enough place settings, glassware, etc. for the maximum capacity of each home, at least one large-capacity coffee pot, toaster oven, microwave, dishwasher(s), ample refrigeration, and enough pots, pans, and utensils to cook meals for your group. You’ll also find pillow-top mattresses, plush linens & towels, WiFi, multi-room A/V systems, and a variety of games, books, and other leisure items.
Outdoors, our properties provide a wide range of amenities that can be enjoyed year-round including hot tubs, gas grills, fire pits and/or outdoor fireplaces, and specialized activity areas such as basketball courts, sand boxes, and more. Most of our properties also feature swimming pools that are open seasonally and can be heated for a $400 fee.
If you would like to ask specific questions so you know what to bring, please feel free to email in advance to get additional details.
4. What supplies are provided at the house?
Our properties are thoughtfully outfitted with many of the household supplies you’d expect to find in your own home.
Kitchens are supplied with at least 3 rolls of paper towels, dish soap, multi-purpose cleaners, olive oil, and a variety of spices. Each bathroom should have 4 rolls of toilet paper to get you started, Public Goods bath products, and enough bath towels for the maximum occupancy of the house. In addition, you’ll find Turkish beach towels for the pool/hot tub and laundry soap.
We also provide firewood so you can enjoy the outdoor fire pit and indoor fireplace (though we do recommend bringing your own kindling or starter logs). If you run out of firewood during your stay, we are happy to have another load dropped off. For families traveling with small children, we also have a variety of baby equipment (high chairs, cribs, etc.), games, toys, and books available. Please contact us directly for more information about specific items for your little ones!
5. Will I have Dwell Vacations staff support during my stay?
Absolutely! Our dedicated hospitality-driven team members are never more than a text or phone call away during your time with us. We are always happy to answer questions about the homes, provide curated area recommendations, or help in any other way we can. Should you encounter any unexpected issues during your stay, our property management and maintenance network can provide timely on-site solutions as well.
6. Where can I find additional information about Southwest Michigan?
A few of our recommended things to do, places to shop, and spots to eat and drink are on the Area Favorites page. We also highly recommend browsing the stunning website for New Buffalo Explored and signing up for their newsletter.
We love our community and hope you come to treasure it as much as we do!
1. Can I host my wedding or other special event at a Dwell Vacations property?
We’d be honored to host your wedding or special event at one of our properties and are happy to offer Apple Blossom Resort as Dwell Vacations’ event venue. With sleeping accommodations for up to 48 people and event-specific amenities on-site, the large private estate is ideal for a wide variety of events. Our specially-designed 6,000 square foot astroturf area creates a flawless canvas for outdoor ceremonies and receptions, and can accommodate a 40’ x 80’ tent. For more information about Apple Blossom Resort, please visit the property page here.
2. How many people can I invite to my event?
Apple Blossom Resort features outdoor event space that can accommodate up to 150 people. Please note that the indoor space is designed to accommodate the property’s capacity of 48 people.
3. Are there any additional expenses or requirements for special events?
Special events at Apple Blossom Resort must meet seasonal minimum night stays (7 nights for Peak Season, 4 nights for Shoulder Season, and 3 nights for Off Season). An Event Fee determined by your final guest count is required for maintenance and ordinary wear and tear to the property during events. The Event Fee does not include any rental equipment.
A rental tent and portable executive washrooms are required (at renter’s expense) for events over 48 people. We work with guests to coordinate the location of rental equipment in advance. Event insurance is recommended, but not required.
4. What rules should I be aware of in planning my event?
The property can accommodate up to 45 cars. Parking is not permitted on the grass. We can help coordinate off-site parking if there will be more than 45 vehicles onsite at any time.
Beer, wine, liquor, and other alcohol must be served by professional bartenders (at renter’s expense) with the proper licenses and insurance for all events.
Outdoor event music is allowed until 11:30pm. Music is permitted after-hours for guests staying at the property.
5. Do you provide local vendor recommendations?
We are happy to provide a curated list of local vendor recommendations! Though we do not require that guests work with specific vendors, we do have a growing network of event professionals with previous experience at Apple Blossom Resort that may be perfect for your special event.
6. Can I schedule a site visit to view the property prior to booking and/or as I plan my event?
Absolutely! We encourage anyone who is considering hosting a special event at Apple Blossom Resort to visit the property as part of their decision-making process. Site visits may be self-guided or facilitated by a Dwell Vacations team member and must be scheduled at least one week in advance.
For upcoming special event bookings, site visits prior to your stay are welcome as long as a day/time is coordinated with us at least a week in advance. When available, we welcome special event guests to stay overnight at the cabin for a reduced rate while they’re in the area for vendor meetings and other wedding planning activities.
If you have additional questions about hosting a special event with Dwell Vacations, please contact Jorge directly at 312-296-4066 or by email at Reservations@DwellVacations.com.